Brand Campaigns
Kitchen Sessions
Sept 2026
DigitalMeridian Studios
Roster Recovery
Securing and restoring platform access across a talent roster.
- Client
- Meridian Studios
- Discipline
- Digital
- Services
- Digital & Platform Services
- Date
- July 2026
Talent
01
Challenge
Two accounts lost, shared credentials across the roster, no documented access register and no recovery paths configured.
The immediate problem was recovery. The real problem was that it would happen again.
02
Approach
Recovery first, then a full access audit across every account on the roster, then a standing process so the next incident is contained.
03
Execution
Escalation and recovery on both affected accounts, followed by two-factor rollout, a documented access register, dedicated business email addresses and off-platform backups of published work.
Results
- 2
- Accounts recovered
- 100%
- Roster on two-factor
- 2
- Issues caught early
Following the audit
Since monitoring began
Both accounts were restored and the roster now has a documented access position it did not previously have.
The standing monitoring process has since caught two further issues before they escalated.
“We lost two accounts on a Friday. They had one back by Monday and the whole roster secured within the month.”
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